Refund & Return Policy

 

Last Updated: 29th May 2026

At Phillox, customer satisfaction is important to us.

 

Returns

Due to the nature of personal care and cosmetic products, opened or used products cannot be returned for hygiene and safety reasons.

Eligible Returns

Returns may be accepted if:

• The product is damaged during delivery.

• The wrong product was delivered.

• The product is defective upon arrival.

To request a return, customers must contact us within 48 hours of delivery and provide clear photos or videos as proof.

Refund Process

Once the return request is approved and verified, refunds will be processed to the original payment method within 7–10 business days.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind

• Incorrect product selection by the customer

• Used or opened products

• Delayed results from cosmetic or hair care products
  
  

Cancellation

Orders may be cancelled before they are shipped. Once shipped, cancellation requests cannot be accepted.

Contact

For refund or return assistance:

Email: support@phillox.com